Article Categories Communications Telephone-Systems

Advantage Of Small Business Hosted Pbx System


By: A. James


Communication is very important in all aspects of life and in business; there should be proper communication facilities for the success of business. Telephone plays a vital role in the life of general public and in business organizations. A PBX system is a one which serves as a private exchange for business or office and it is also called as private automatic branch exchange. The hosted PBX service is also called as a virtual PBX service and it uses VOIP technology and PSTN technology. The virtual PBX systems have many advantages than the other system and let us see its different functions briefly.

What a customer and business client expect from the company? They expect modern facilities from the company along with good response and customer satisfaction. Customers and clients try to reach you through your phone and some may get disappointed, if they continuously get busy signals. By registering yourself with the hosted PBX system providers, your customer may never get a busy signal. The hosted PBX service providers offer many call features such as auto attendant, auto ring back, call blocking, call accounting, call forwarding, call pickup, call transfer, call waiting, conference call and more.

Call forwarding is completely transparent to the caller, and makes it possible for your company to be on-call all the time. Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes. Take complete control over who can reach your company and take calls from particular callers, block specific numbers, and send others directly to voice mail. They keep a complete record of all your inbound and outbound calls and faxes. You can view the name of the caller, the number or extension dialed, and the time, date, and duration of the call.

Hosted PBX system has the facility of auto receptionist in which the customers and clients are greeted, and their calls are directly transfer to anywhere. It connects remote teams as if they're in the same room, give your employees access to phone and fax features wherever they work, and make setup a snap. Sometime the caller may need to wait in order to speak to the required representative and the hosted PBX system has the advantage of keeping the callers entertained with music and messages on hold. The called party has the call waiting feature in which they can switch to the new call when they were already engaged with other call.

Conference call is important, in which the employees present all around the company can be connected and communicated. Sometimes you may not be able to attend the call and you can record your call through call recording, in which the most important calls of the company can be recorded. It is economical and efficient system, and most of the hosted PBX service providers afford this facility in an economical rate. And by having the hosted PBX system, you are sure that your communication facilities are strong enough to meet the requirements.

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